Returns Policy
Footsteps Podiatry offer a 14-day return policy for eligible items.
Please review the following guidelines:
ELIGIBILITY: Items must be returned within 14 days of the original purchase date.
CHANGE OF MIND: We are not required to provide a refund or replacement if you change your mind.
CONDITION: Footwear or items being returned must be in new, unworn condition with all original tags and packaging intact.
STORE CREDIT: Upon receipt and inspection of the returned item, we will issue store credit equal to the purchase price.
RETURN PROCESS:
- Contact our customer service team to initiate the return.
- Include a copy of your receipt or order confirmation with your return.
- Return shipping costs are the responsibility of the customer.
NON-ELIGIBLE ITEMS: Items that show signs of wear or damage, or that are missing original packaging, will not be accepted for return.
SALE ITEMS: Sale items are non-returnable unless faulty.
HYGIENE: Due to hygiene reasons, the following items are non-returnable unless faulty.
- Socks
- Nail polish
- Health an personal care items such as creams and lotions
FAULTY ITEMS
Footsteps Podiatry will not accept the return of products that are damaged by normal wear and tear or damaged due to misuse, alteration to the product or by your negligence.
If you find that your item has a fault, you may be eligible for a refund or replacement after your product has been inspected by our team and deemed faulty.
Please email us with clear photos and a description of the fault. For footwear, please include photos of the tongue, top, sides and soles of both shoes. Alternatively, present the item in person to one of our clinics. You must provide proof of purchase.
If your item is deemed genuinely faulty, we will meet our legal obligations as outlined by the ACCC.
Click HERE to view the accc website.
Please allow 2 to 5 working days for our team to assess faulty item/s and advise whether they will be accepted for refund or replacement.
CONTACT US
wodonga@footstepspodiatryaw.com.au